COVID-19 Preparedness Tenant Information Bulletin

Kilroy Realty Corporation (“Kilroy”) is committed to implementing measures to support a healthy and safe working environment during the COVID-19 pandemic. As we prepare for the return of our tenants and guests, we want you to know what we are doing, and what you can do, to promote and maintain a healthy and safe workplace. Provided below is an overview of the measures we have implemented and recommend that you implement to promote a healthy environment. We encourage you to continually monitor federal, state and local authorities’ websites for new and/or revised orders, guidance and recommendations concerning COVID-19 and maintaining a safe and healthy workplace.



Cleaning & Disinfection

What Kilroy is doing:

  • Enhanced cleaning and disinfection as part of janitorial procedures implemented in all buildings, utilizing EPA-registered disinfectants with increased focus on high-touch surfaces and objects in tenant suites, restrooms, and common areas including points of entry, lobbies, elevator areas, parking areas, waiting areas, ride shuttles, etc.
  • Environmental cleaning involves first cleaning of surfaces to remove dirt and debris followed by use of approved disinfectants to inactivate the virus.
  • Disinfectants are used per the product label which indicates a minimum contact time to ensure proper disinfection as well as safety precautions for use of the product (e.g., using gloves).
  • Developed a Deep Cleaning Protocol, in consultation with a Certified Industrial Hygienist, for responding to areas where persons who are known or suspected to have COVID-19 may have been.
  • Ensuring that all facilities are well stocked with cleaners and disinfectants, soap, hand sanitizer, tissues, and other cleaning supplies.
  • Investigating and pursuing long-term solutions for cleaning, disinfection, and general wellness including equipment, technology, and protocols, to address ongoing risk.

What tenants can do:

  • Perform regular cleaning and disinfection of individual workspaces.
  • Provide staff and employees adequate time to implement cleaning practices during their shift.
  • Ensure a tidy workspace where desktop and surface top clutter is minimized so that janitorial staff can have easy and quick access to surfaces for cleaning and disinfection.
  • Avoid or minimize sharing of office equipment, such as phones, keyboards, office supplies and kitchen equipment, wherever possible. If certain office equipment must be shared, disinfect between shifts or uses, whichever is more frequent.

Security & Entry Screening

What Kilroy is doing:

  • Increasing security staffing to assist with regulating building occupancy and social distancing at building entries, elevator areas, and common areas.
  • Requiring all tenants and visitors to wear face coverings (e.g., surgical, paper, or cloth masks) when they enter the building and in common areas such as lobbies, elevator areas, valet stands, and restrooms, except for individuals, such as children or those with medical exclusions, exempt from face covering requirements.

What tenants can do:

  • Ensure a clean face covering is available and accessible for all employees and visitors who may enter the building and have access to common areas such as lobbies, elevator areas, valet stands, and restrooms.
  • Comply with instructions and requests from security staff regarding occupancy limits and building entry requirements. This may require brief waiting periods or delays for entering the building and your patience and compliance is appreciated to ensure continued health and safety of all building occupants.
  • Whenever possible, plan building entries during periods of lower occupancy and encourage staggering of occupant entry to support social distancing.
  • Conduct temperature and/or symptom screening of employees before the beginning of their shifts and any vendors, contractors, or other workers entering a tenant’s establishment. Make sure to follow all applicable federal, state and local requirements for performing temperature and/or symptom screening.
  • Limit unnecessary visitors.

Support of Social Distancing

What Kilroy is doing:

  • Placing floor markers and signage to assist with directing traffic and maintaining social distancing in points of entry, common areas, restrooms, restaurants and break areas, waiting, seating, and other areas of potential congregation.
  • Limiting elevator occupancy and opening up stairwells to ensure social distancing is maintained and providing staffing during high-usage times to minimize contact with high-touch surfaces such as elevator call buttons.
  • Arranging self-parking at facilities wherever possible.
  • Reducing shuttle service ridership capacity by 50% wherever possible to minimize crowding and promote social distancing measures.

What tenants can do:

  • Utilize the resources provided to maintain social distancing of 6 feet between individuals in tenant suites.
  • Utilize work practices, when feasible, to limit the number of employees at the office at one time, such as staggering work schedules and breaks. Evaluate the need for changing the work area to support physical distancing (e.g., rearranging seating/desk/workstations, installing barriers, etc.).
  • Direct employees who can carry out their work duties from home to continue to do so.

Personal Protective Equipment

What Kilroy is doing:

  • Requiring key operations staff such as engineering staff, security guards, janitorial staff, and parking attendants to wear personal protective equipment (PPE) including face coverings (e.g., surgical, paper, or cloth masks) and gloves. Local mandates and recommendations related to PPE will be followed and training will be provided for all employees regarding proper donning and doffing of PPE to prevent cross contamination.

What tenants can do:

  • Follow all local requirements and public mandates related to the wearing of PPE for members of the public.

Hygiene Measures

What Kilroy is doing:

  • Operations staff and employees have implemented CDC, state and local protocols for regular hand washing hygiene with frequent reminders.
  • Operations staff and employees are trained on proper nose, cough, and sneeze hygiene, avoiding contact with their eyes, nose, mouth, and face, and avoiding contact with people who may have been sick with frequent reminders.
  • Placement of alcohol-based sanitizer dispensers, tissue dispensers, and touch-free trash receptacles in common areas such as points of entry, lobbies, elevator areas, valet stands, and restrooms.

What tenants can do:

  • Follow all local requirements and public mandates related to the wearing of face coverings for members of the public.
  • Unless one of the limited exceptions under State and/or local law apply, face coverings must be worn at all times when indoors. CDC Guidance on face coverings can be found here.

Engineering

What Kilroy is doing:

  • Performing comprehensive assessment of building systems prior to building re-occupancy to include inspection of the ventilation systems and potable and non-potable water systems to ensure indoor environmental quality is returned. Buildings will be flushed with outdoor air prior to re-occupancy.
  • Assessing the need to increase ventilation rates, air exchange rates, and percentage of outdoor air circulation where appropriate.
  • While Kilroy’s operation and maintenance of the HVAC system exceeds the industry standard of care, prior to re-occupancy, air filters will be changed and further enhanced preventive maintenance will be implemented in consultation with the staff Environmental Hygienist.

What tenants can do:

  • Report any observed issues related to building systems to Kilroy representatives.

Communications

What Kilroy is doing:

  • Maintaining open communication with operations staff, employees, tenants, contractors, and other partners regarding:
    • potential exposure and increased risk related to COVID-19 and other respiratory illnesses so appropriate measures can be taken.
    • measures being taken at Kilroy properties to minimize risk of exposure to building occupants.
  • Providing signage throughout the facilities to provide guidance on, among other things, proper hand hygiene, cough and sneeze hygiene, and social distancing requirements to assist occupants with implementation.
  • Training staff and employees about COVID-19, including but not limited to recognition of COVID-19 related symptoms, how to prevent the spread of COVID-19, proper social distancing practices and Kilroy’s COVID-19 prevention policies.
  • Maintaining a written COVID-19 Prevention Program in accordance with state and local guidelines and requirements.

What tenants can do:

  • Participate in open communication to ensure information is internally distributed to all tenant employees and visitors.
  • Instruct visitors to wear a face covering during visits to the property and to reschedule appointments if visitors are experiencing COVID-19 symptoms.
  • Report any concerns related to COVID-19 precautions, preventive measures, and health and safety measures to Kilroy representatives.
  • Instruct employees to stay at home and not come to work if the individual or someone in the individual’s household is experiencing symptoms of COVID-19 illness including coughing, shortness of breath or difficulty breathing, fever (temperature of 100.4°F or above), chills or repeated shaking/shivering, fatigue, headache, sore throat, muscle pain or body aches, runny or congested nose, diarrhea, nausea or vomiting, or new loss of taste or smell.
  • Instruct employees to stay home if they have been in close contact with or otherwise exposed to a known or suspected case of COVID-19. CDC defines “close contact” as being within six (6) feet (approximately 2 meters) of an infected person for a prolonged period (≥15 minutes). Close contact also includes instances where there is direct contact with infectious secretions. Close contact generally does not include brief interactions, such as walking past a person; however, additional factors such as exposure proximity, duration and symptoms (such as coughing, sneezing) must be considered.
  • Train staff and employees about COVID-19, including but not limited to how to prevent the spread of COVID-19, proper social distancing practices and tenant’s COVID-19 prevention policies.
  • Maintain an internal COVID-19 Prevention Plan in accordance with state and local guidelines and requirements. Train employees on the COVID-19 Prevention Plan and ensure compliance within the tenant space.